Please read the below mentioned terms of use very carefully before as our service is subject to your acceptance and compliance of the same:

Welcome to https://www.thechikankaristory.com/ ("the Website"). By accessing or using the Website, You agree to be bound by these Terms of Use. If You do not agree with these terms, please do not use the Website.

"User", "You" or "Your" means any person, who is accessing or using the Website, in any manner whatsoever, and is of 18 years of age or older, capable to enter into a legally binding agreement under the laws of India.

Your Access Or Use Of The Website Or Service Shall Mean That You Have Read, Understand And Agree To Be Bound By The Terms.

By Accessing Or Using Any Website Or Services You Also Represent That You Have The Legal Authority As Per Applicable Law To Accept The Terms On Behalf Of Yourself And/ Or Any Other Person You Represent In Connection With Your Use Of The Site Or Services. If You Do Not Agree To The Terms, You Are Not Authorized To Use The Site Or Services.

1.Acceptance of terms of use

Please read the following terms and conditions as these terms of use ("Terms") constitute a legally binding agreement between You and TCS regarding Your browsing, access and use of the Website and any functionalities, features, information, contests, services and products offered by TCS (the "Services").

By accessing the Website or Service, You agree to be bound by these Terms. You hereby represent and warrant to TCS that You are at least eighteen (18) years of age or above and are capable of entering, performing and adhering to these Terms and that You agree to be bound by these Terms. While individuals under the age of 18 may access and use the Website, they shall do so only with the involvement & guidance of their parents and / or legal guardians.

T.C.S reserves the right, at its discretion, to change, modify, add, or remove portions of these Terms at any time by posting the amended Terms. Please check these Terms periodically for changes. Your continued use of the Website or Services after the posting of changes constitutes Your binding acceptance of such changes.

2. Registration

In order to access certain features of the Website, You will be required to register an account. When registering for an account, You agree to provide accurate, current, and complete information about Yourself. You also agree to maintain and promptly update this information to ensure it remains accurate, current, and complete. You hereby acknowledge and confirm that delivery of Services may not be possible or may be delayed if You do not provide accurate details.

By registering for an account, You consent to TCS collecting and storing the personal information You provide, including but not limited to Your name, postal address, phone number, and email address. This information may be used to communicate with You, provide You with services, and improve the overall user experience on the Website.

You understand and acknowledge that TCS may disclose Your personal information to third parties as required by law or to its service providers for providing Services and/or delivering Your products.

TCS at its sole judgment, reserves the right to accept or reject a user from registering on the Website without giving any reason thereof.

3. Placing an Order with Us

When placing an order on the Website, You agree to provide accurate and complete information regarding the items You wish to purchase, including quantity, size, colour, and any other relevant specifications. You also agree to provide accurate shipping and billing information, including Your name, address, phone number, and email address.

Once You place an order, You will receive acknowledgment on Your registered e-mail ID with details of the order received at our end. Please note that this auto-generated e-mail does not mean that We have accepted Your order. Your order is an offer made to us that is subject to Our acceptance and discretion. All orders are conditional (i.e. based on availability and acceptance by us) and We will confirm our acceptance or rejection by sending You another e-mail confirming the dispatch of the product. In case Your order is not accepted by Us, any amount that is pre-paid by You will be refunded to You as per Our Refund, Return & Cancellation Policy available at https://thechikankaristory.com/pages/refund-policy

The contract between us will be created only when an email has been sent to You about the dispatch of the product(s). Please note that all communication will happen through electronic media.

All prices listed on the Website are subject to change without notice. By placing an order, You agree to pay the total amount specified, including any applicable taxes, shipping fees, and handling charges. Payment must be made using the payment methods accepted by TCS at the time of placing the order, which may include credit cards, debit cards, or other forms of electronic payment. In case of a pre-paid order, We will process Your order after We receive the full payment for the order. In case of a COD order, We will not process Your order until a confirmation call has been received and positively responded to by You. We will not be responsible or liable to process any order unless you have confirmed the order via a telephone call.

While placing an order you undertake that all details provided by You to us while requesting goods or availing any services from us are true and accurate. In addition, while placing a pre-paid order, You agree that You are an authorized user of the credit or debit card or other forms of electronic payment used for the transaction while placing the order; and in the case of COD order, You undertake that You have sufficient funds to payout the bill.

In case somebody forged your identity while placing any request to us, You hold the onus to inform us about the same.

TCS will make every effort to fulfil Your order in a timely manner. However, please note that all orders are subject to availability and may be delayed due to unforeseen circumstances. Further, TCS shall not be responsible for any delay in delivery or non-delivery of products if such delay or non-delivery is a result of incorrect information provided by You.

Refund, Return & Cancellation Policy: TCS has a refund, return and cancellation policy in place for orders that meet certain criteria. Please refer to policy available on the Website at https://www.thechikankaristory.com/refund_and_cancellation for more information on how to initiate a return, exchange, refund or cancellation for Your order.

Shipping and Delivery Policy: TCS has a shipping and delivery policy in place for orders that meet certain criteria. Please refer to policy on the Website at https://thechikankaristory.com/pages/refund-policy for more information on shipping and delivery of Your order.

4.Price and Payment

The price payable for Your order is displayed on the checkout page on the Website (excluding any delivery charged in case applicable).

We accept payment via credit card, debit card, and other forms of electronic payment as visible on the checkout page of the Website. You agree to provide accurate and complete payment information when making a purchase on the Website.

TCS takes reasonable measures to ensure the security of online transactions. However, You acknowledge that online transactions may be subject to risks beyond Our control, such as unauthorized access or interception of data. TCS shall not be liable for any losses or damages resulting from such risks.

Payment processing is handled by third-party payment gateway. By making a payment on the Website, You agree to comply with the terms and conditions of the payment processor. TCS shall not be responsible for any errors, delays, or disputes related to payment processing by the third-party payment gateway. In case of pre-paid orders, We will dispatch Your order only after We receive full payment in Our account.

Prices for the products can be altered without any prior notice to You, however such changes will not be applicable on the orders that have already been accepted by Us. You agree to pay the total amount specified for Your order, including any taxes, shipping fees, and handling charges.

We provide multiple products that you can order from us, in some cases, it is possible that despite Our best efforts, some of the products listed on Our site may get priced incorrectly, unintentionally. We take utmost care in verifying the price of the order before dispatching from Our end, and in case of any sort of discrepancy (i.e. whether the price was charged higher or lower than the correct price), We will intimate You of the same.

Please note that we reserve the right to cancel any order before and after dispatch, from Our end, in case an order has been placed for an incorrectly priced product.

If you have any concerns or disputes regarding a payment made on the Website, please contact Our customer support for assistance on the details mentioned at the end of these Terms. We will make reasonable efforts to resolve the issue in a timely manner.

5. Delay in services due to unforeseen circumstances

We are not accountable for the failure or delay of the delivered product or Services that may occur due to the unusual events that are beyond our control like strike, lockout, accident or anything that may arise due to natural calamities or that which is considered as an Act of God (Force Majeure Event).

Our performance under any contract is deemed to be suspended for the period that Force Majeure Event continues, and we will have an extension of time for the duration of that period. We will use Our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

6. Service Unavailability

TCS reserves the right, in its sole discretion, to suspend or cancel the Service(s) at any time if a computer virus, bug, or other technical problems corrupt the security, or proper administration of the service. TCS reserves the right to refuse the service to anyone at any time.

7. Suspension or Discontinuance of Services

T.C.S reserves the right to change, suspend, or discontinue temporarily or permanently, some or all of the Services, with respect to any or all users, at any time without notice. You acknowledge that TCS may do so in its sole discretion. If T.C.S terminates Your account or suspends or discontinues Your access to the Services due to Your violation of these Terms, then subject to the nature of violation You may not be eligible for any such credit, refund, discount or other consideration.

8. User Conduct

You agree to use the Website for lawful purposes only and to not engage in any conduct that violates any laws or infringes on the rights of others. You also agree not to:

1. Upload, post, or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
2. Use the Website to promote or engage in any illegal activities.
3. Impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity.
4. Attempt to gain unauthorized access to any part of the Website or to any other user's account
5. Use any automated means to access the Website or collect information from the Website.

9. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the property of TCS or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, modify, or distribute any content from the Website without the prior written consent of TCS.

10. Limitation of Liability

You agree that Your use of the Website is at Your own risk. TCS shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with Your use of the Website. In no event shall TCS be liable for any direct or indirect damages, including but not limited to loss of data, or loss of profits.

11. Disclaimer of Warranties

The Website is provided on an "as is" and "as available" basis. TCS makes no warranties or representations, express or implied, regarding the Website, including but not limited to the accuracy, completeness, or reliability of any content available on the Website. You agree that use of the Website or the Services is at Your risk. All warranties including without limitation, the implied warranties of merchantability, fitness for a particular purpose, for the title and non-infringement are disclaimed and excluded.

12. Rights and obligations transfer corresponding to Contract

These Terms bind You and TCS, and after us our respective successors.

Without TCS’s prior written consent, You cannot transfer, assign, charge or otherwise dispose of Your rights or obligations arising under these Terms and Conditions.

13. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these terms shall be subject to the jurisdiction of the courts in Delhi, India.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired in any way. The invalid, illegal, or unenforceable provision shall be replaced with a valid, legal, and enforceable provision that reflects the original intent of the parties to the maximum extent possible.

15.Grievance Redressal Mechanism

Any complaints or concerns with regards to content and or comment or breach of these Terms shall be taken up with the designated Grievance Officer as mentioned below via email to the Grievance Officer-

Name: Mehtab Ali
Ph: +91-9811987729
E-mail: info@thechikankaristory.com

16. Privacy and Confidentiality of Information

Users visiting this Website do so at their own discretion and provide their personal details at their own risk. However, under the Privacy Protection Bill (2013), this information is confidential and stored until a time that it is no longer required.

TCS does not use or disclose information stored by You on our Website or any information that You may provide to Us to any outside sources. TCS does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify You.

TCS will not use information about You without your permission and will provide the means for You to manage and control the information that You have provided. However, TCS may or may not access your personal details to give You assistance in rectifying any queries.